Warranty Policy

Last Updated: October 9, 2026

At PixBeado, we are committed to providing reliable products and a positive customer experience.

We stand behind the quality of our PixBeado Smart Bead Boards and provide a 12-Month Limited Warranty covering eligible defects in materials and workmanship under normal use.

This Warranty Policy applies to eligible products purchased directly from our official website, https://www.pixbeado.com, operated by: CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED.

This commercial warranty is provided in addition to your statutory consumer rights and does not replace or limit any rights that cannot lawfully be excluded.

1. Warranty Period

PixBeado Smart Bead Boards are covered by a 12-month limited warranty beginning on the date the product is delivered to the original purchaser.

The warranty applies to eligible manufacturing defects discovered during the warranty period.

Proof of purchase may be required when submitting a warranty claim.

2. What Is Covered

The limited warranty covers defects in materials or workmanship that affect the normal functionality of the PixBeado Smart Bead Board under proper use.

Examples of potentially covered issues include:

Manufacturing defects affecting the electronic components.
LED illumination failures caused by manufacturing defects.
Malfunctions of the control buttons or built-in display caused by manufacturing defects.
Bluetooth connectivity failures caused by defects in the product's hardware.
Other hardware defects resulting from faulty materials or workmanship.

Coverage is subject to inspection and verification of the reported issue.

3. What Is Not Covered

The limited commercial warranty does not ordinarily cover damage or malfunctions caused by:

Accidental damage, drops, or physical impact.
Misuse, abuse, or improper handling.
Exposure to liquids, excessive moisture, or unsuitable environmental conditions.
Unauthorized repairs, modifications, or disassembly.
Use of unsuitable power supplies or improper electrical connections.
Failure to follow product instructions or safety guidelines.
Normal cosmetic wear and tear that does not affect product functionality.
Damage caused by improper storage or maintenance.
Damage to consumable materials or accessories not covered by a separate warranty.

These exclusions apply only to the extent permitted by applicable law and do not limit mandatory consumer guarantees.

4. How to Submit a Warranty Claim

If you experience a problem with your PixBeado Smart Bead Board during the warranty period, please contact our customer support team.

Email: service@pixbeado.com

Phone: +86 135 4416 4990

Please provide:

Your order number.
Proof of purchase.
A description of the issue.
Photos or videos showing the problem, where reasonably available.
Your contact information.

Our support team will review your claim and may provide troubleshooting instructions before arranging further warranty service.

We may request additional information reasonably necessary to assess the reported issue.

5. Warranty Remedies

If a product is confirmed to have an eligible manufacturing defect, PixBeado may provide one of the following remedies, subject to applicable consumer protection laws:

Repair: Repair the defective product or affected component.

Replacement: Replace the defective product with the same model or a reasonably equivalent product.

Refund: Provide a full or partial refund where appropriate or required by applicable law.

The available remedy will depend on the nature of the defect, product availability, and applicable consumer rights.

Where applicable law gives the customer the right to choose a particular remedy, those rights will take precedence.

6. Warranty Shipping Costs

For valid warranty claims involving covered manufacturing defects, PixBeado will cover reasonable shipping costs associated with the legally required warranty remedy.

Depending on the circumstances, we may provide a prepaid shipping label, arrange collection, reimburse reasonable shipping expenses, or offer another appropriate solution.

Please contact customer support before returning any product for warranty service.

Do not ship a product without receiving return instructions.

7. Warranty Service Address

Company Information and Returns

PixBeado is a brand operated by CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED, a company registered in Hong Kong.

For eligible returns, customers will be provided with the designated return address and return instructions by our customer support team.

Our return address may differ from our company's registered business address. Please contact service@pixbeado.com before sending any return shipment.

Our designated return and service receiving address is:

PixBeado Returns
1211 N Azusa Canyon Road
West Covina, CA 91790
United States

Our support team will provide the appropriate instructions for your warranty claim.

8. Replacement Products and Warranty Continuation

Where a product is repaired or replaced under this limited commercial warranty, the original warranty period will generally continue unless a longer period is required by applicable law or expressly provided by PixBeado.

Repairs and replacements do not reduce or restrict any mandatory statutory consumer rights.

9. International Warranty Support

PixBeado sells products to customers worldwide, including the United States, European Union, United Kingdom, Canada, and Australia.

Customers in supported destinations may contact our customer support team for warranty assistance.

Warranty service arrangements may vary depending on the customer's location, product availability, and applicable legal requirements.

International customers should contact us before shipping products to the United States.

We will provide appropriate assistance and comply with applicable consumer protection obligations.

10. Statutory Consumer Rights

Our 12-month limited commercial warranty is provided in addition to any mandatory consumer rights available under applicable law.

European Union

Consumers in the European Union generally benefit from a minimum two-year statutory legal guarantee for goods that do not conform to the sales contract, subject to applicable national laws.

The PixBeado 12-month commercial warranty does not replace, reduce, or limit these statutory rights.

United Kingdom

UK consumers have statutory rights under the Consumer Rights Act 2015 and other applicable legislation.

These rights may include remedies for faulty goods, goods that are not as described, or goods that do not meet applicable quality standards.

The PixBeado commercial warranty does not limit those rights.

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply independently of our 12-month commercial warranty.

Canada and United States

Consumers may have additional warranty and consumer protection rights under applicable federal, state, provincial, or territorial laws.

Nothing in this Warranty Policy excludes or limits rights that cannot lawfully be excluded or restricted.

11. Relationship to Our Return & Refund Policy

This Warranty Policy covers eligible product defects and warranty-related services.

For returns due to a change of mind or other non-quality-related reasons, please refer to our Return & Refund Policy.

PixBeado offers a 14-day voluntary return period for eligible products, with return shipping costs generally paid by the customer for non-defective returns, except where applicable law requires otherwise.

Warranty claims for defective products are not limited to the voluntary 14-day return period.

12. Contact Information

If you have questions about this Warranty Policy or need assistance with a product issue, please contact us.

Operated by: CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED

Brand: PixBeado

Website: https://www.pixbeado.com

Customer Support Email: service@pixbeado.com

Customer Support Phone: +86 135 4416 4990

Registered Address:

FLAT 2401-16, 24/F, WING SHING IND BUILDING,
26 NG FONG STREET, SAN PO KONG
HONG KONG

Warranty Service Address:

PixBeado Returns
1211 N Azusa Canyon Road
West Covina, CA 91790
United States