FAQ
Frequently
Asked Questions
Find quick answers to common questions about PixBeado. If you need more help, our support team is always here for you.
Small Beads. Big Possibilities. ♡
Product & Features
What is a PixBeado Smart Bead Board?
PixBeado is an LED-guided smart fuse bead board that helps you turn digital
patterns into physical pixel art. Follow the
illuminated positions to place your beads and create your artwork.
How is PixBeado different from a traditional pegboard?
Unlike traditional pegboards that require you to follow a printed pattern,
PixBeado uses illuminated positions to guide
bead placement, making it easier to follow detailed designs.
What bead sizes does PixBeado support?
PixBeado offers two separate series: 5mm standard fuse beads and 2.6mm mini
fuse beads. Each series is designed for its
corresponding bead size.
What board sizes are available?
The 5mm series supports 28 × 28 and 57 × 57 designs. The 2.6mm series
supports 52 × 52 and 104 × 104 designs.
Can I create artwork larger than one board?
Yes! The PixBeado App can divide large designs into smaller sections. Create
each section, connect the compatible
boards, and fuse the beads together to make larger artwork.
Bead Compatibility
Can I use beads I already own?
Yes, you can use compatible fuse beads that match your PixBeado board's
specifications. Always check bead size and fit
before starting a project.
Does PixBeado work with Perler® beads?
PixBeado is designed for compatible standard and mini fuse beads, including
corresponding Perler® bead sizes. Actual fit
depends on the specific bead product and board model.
PixBeado is an independent brand and is not affiliated with or endorsed by Perler®.
PixBeado is an independent brand and is not affiliated with or endorsed by Perler®.
Does PixBeado work with Artkal®, Hama®, and NABBI® beads?
PixBeado is designed to work with compatible fuse beads of the appropriate
size. Compatibility can vary by brand,
product series, and bead dimensions.
Can I mix different bead brands?
You may be able to combine beads from different brands if their dimensions
and fusing characteristics are suitable. For
more consistent results, we recommend testing a small sample first.
PixBeado App & Patterns
Do I need the PixBeado App?
The App is used to select, create, and transfer patterns to your Smart Bead
Board. Once a pattern is transferred, you
can continue creating without keeping your phone connected.
Can I turn my own photos into bead patterns?
Yes! The PixBeado App can convert your selected photos into bead-ready pixel
art patterns, allowing you to create
personalized projects.
Can I use PixBeado without an internet connection?
After a pattern has been transferred to the board, you can continue creating
without an active phone connection. Some
App features may require connectivity depending on their functionality.
Does the PixBeado App require an account?
No. The PixBeado App does not require account registration.
Can I create my own patterns?
Yes! You can select available patterns, convert photos into bead patterns, or
use supported creative features in the
PixBeado App.
How to Use PixBeado
How do I start creating?
Choose or create a pattern in the PixBeado App, transfer it to your Smart
Bead Board via Bluetooth, and follow the
illuminated positions to place your beads.
How do I finish my bead artwork?
Once all beads are placed, follow the appropriate fuse bead ironing
instructions to fuse your design. Adult supervision
is recommended for heating activities.
Is PixBeado suitable for beginners and children?
PixBeado is designed for creators with different experience levels. The 5mm
series is particularly suitable for
beginners and family crafting. Children should use the product with appropriate adult supervision.
Can I pause a project and continue later?
Yes. PixBeado includes a protective bead cover designed to help keep
unfinished projects in place during breaks. Handle
and store the board carefully.
Shipping & Orders
Do you ship internationally?
Yes! PixBeado offers worldwide shipping to supported destinations, subject to
applicable carrier and local delivery
restrictions.
How much does shipping cost?
Orders below $79.99 USD have a $9.90 USD shipping fee. Orders above $79.99
USD qualify for free shipping. Final charges
are displayed at checkout.
How long does delivery take?
Orders are typically processed within 48 hours. International delivery is
generally estimated at 5–12 days after
dispatch, depending on the destination and carrier.
What payment methods do you accept?
We accept supported credit and debit cards, PayPal, SHOPLINE Payments, Google
Pay, Apple Pay, and other available
payment methods shown at checkout.
Returns, Refunds & Warranty
What is your return policy?
PixBeado offers a 14-day return period for eligible products, beginning on
the date of delivery. Please contact us at
service@pixbeado.com to request a return.
Who pays for return shipping?
For non-defective returns, customers are responsible for return shipping
costs, except where applicable law requires
otherwise. For defective or incorrect products, PixBeado provides appropriate remedies and covers reasonable
return
shipping costs where legally required.
Does PixBeado come with a warranty?
Yes! PixBeado Smart Bead Boards include a 12-month limited commercial
warranty covering eligible defects in materials
and workmanship under normal use. Mandatory consumer rights remain unaffected.
How can I contact customer support?
Please email us at service@pixbeado.com. Our support team can assist with product
questions, orders, returns, and
warranty claims.
Still Have Questions?
Our friendly support team is here to help. Feel free to contact us anytime.
Contact Us →Email Us
service@pixbeado.com
We Usually Reply
Within 24 Hours
We're Here to Help
Your Creativity Matters to Us
Let's Create
a Brighter Tomorrow
Together ♡
a Brighter Tomorrow
Together ♡