Return & Refund Policy

Last Updated: October 9, 2026

Thank you for shopping with PixBeado!

At PixBeado, we want you to be satisfied with your purchase. If you are not happy with your order or experience an issue with your product, we are here to help.

This Return & Refund Policy applies to purchases made through our official website, https://www.pixbeado.com, operated by CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED.

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.

1. 14-Day Return Policy

PixBeado offers a 14-day return period for eligible products.

You may request a return within 14 calendar days after receiving your order.

To initiate a return, please contact us at service@pixbeado.com with your order number and reason for return.

For voluntary returns of non-defective products, the following conditions apply:

The return request must be submitted within 14 days of delivery.
The product should include its original accessories, components, and any items supplied with the purchase.
The product must be securely packaged to prevent damage during return shipping.
Proof of purchase or a valid order number must be provided.
The product must not have been damaged through misuse or improper handling.

Original packaging is preferred but is not mandatory where applicable consumer laws provide otherwise.

Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functionality.

Where statutory withdrawal rights apply, any deduction for diminished value will be made only to the extent permitted by law.

2. How to Return an Item

To request a return, please follow these steps.

Step 1 — Contact Customer Support

Email service@pixbeado.com with:

Your order number
Your name and contact email
The product you wish to return
The reason for the return
Photos or videos, if the product is damaged or defective

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide return instructions.

Please contact us before shipping your return so we can help ensure it is properly identified and processed.

Step 3 — Ship Your Return

Once you have contacted our support team, securely package your item and send it to our return address:

PixBeado Returns
1211 N Azusa Canyon Road
West Covina, CA 91790
United States

Please include your order number inside the package.

We recommend using a shipping service with tracking information.

Step 4 — Return Inspection and Refund

Once we receive your return, we will inspect the product and process any refund due under this Policy and applicable law.

Company Information and Returns

PixBeado is a brand operated by CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED, a company registered in Hong Kong.

For eligible returns, customers will be provided with the designated return address and return instructions by our customer support team.

Our return address may differ from our company's registered business address. Please contact service@pixbeado.com before sending any return shipment.

3. Return Shipping Costs

Non-Defective Products

For returns due to a change of mind, personal preference, or other non-quality-related reasons, customers are responsible for return shipping costs, except where applicable law requires otherwise.

Return shipping costs depend on the customer's location, shipping carrier, package weight, and dimensions.

Defective, Damaged, or Incorrect Products

If your product is defective, arrives damaged, is incorrectly supplied, or otherwise fails to meet applicable consumer guarantees, please contact us before returning it.

PixBeado will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

We may provide a prepaid return label, arrange collection, or offer another appropriate return solution where applicable.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

Customer Support Email: service@pixbeado.com

Customer Support Phone: +86 135 4416 4990

Operated by: CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED

Registered Address:

FLAT 2401-16, 24/F, WING SHING IND BUILDING ，26 NG FONG STREET, SAN PO KONG
HONG KONG

Please include:

Your order number
A description of the problem
Photos or videos showing the issue, where reasonably available

Depending on the circumstances and applicable law, we may offer:

Product repair
Replacement
Full or partial refund
Another legally required remedy

Failure to provide photographs or videos does not automatically eliminate your statutory consumer rights.

Claims for defective or non-conforming products are not limited to the voluntary 14-day return period where applicable law provides longer protection.

5. Refund Processing

Refund Method

Refunds will generally be issued to the original payment method used for your purchase.

Supported payment methods may include:

Credit cards
Debit cards and other supported bank cards
PayPal
SHOPLINE Payments
Google Pay
Apple Pay

If the original payment method is no longer available, we will contact you to arrange an appropriate alternative.

Refund Timeline

For voluntary returns, we normally aim to initiate refunds within 10 business days after receiving and inspecting the returned item.

Where applicable law requires an earlier refund, the statutory deadline will apply.

For eligible EU and UK statutory withdrawals, reimbursement will be made within the legally required timeframe, generally no later than 14 days after we are informed of your withdrawal.

Where legally permitted, we may withhold reimbursement until we receive the returned goods or receive evidence that they have been sent back, whichever occurs first.

After a refund is issued, your bank or payment provider may require additional time to credit your account.

Original Shipping Charges

For voluntary change-of-mind returns outside mandatory statutory withdrawal rights, original shipping charges are generally non-refundable unless otherwise required by law.

Where EU or UK statutory withdrawal rights apply, eligible refunds include the original standard delivery charge, subject to applicable legal requirements.

Additional charges for an expressly selected premium delivery service may not be refundable.

For defective or non-conforming products, shipping refunds and other remedies will be handled in accordance with applicable consumer protection laws.

6. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us to request assistance.

Where appropriate, we may arrange a replacement or exchange.

For non-defective products, voluntary exchanges are subject to product availability and applicable return conditions.

Any shipping charges associated with voluntary exchanges will be communicated before the exchange is arranged.

Mandatory consumer rights to repair, replacement, or other remedies remain unaffected.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at service@pixbeado.com.

We will make reasonable efforts to accommodate cancellation requests before shipment.

If your order has already been dispatched, we may be unable to stop the shipment.

You may still request a return after delivery or exercise any applicable statutory cancellation or withdrawal rights.

Nothing in this section restricts mandatory consumer rights.

8. 12-Month Limited Warranty

PixBeado Smart Bead Boards include a 12-month limited commercial warranty against defects in materials and workmanship under normal use.

The warranty period begins on the date the product is delivered.

What the Warranty Covers

The commercial warranty covers eligible manufacturing defects affecting the normal operation of the product.

Depending on the circumstances, PixBeado may provide repair, replacement, or another appropriate remedy.

What the Warranty Does Not Ordinarily Cover

The commercial warranty does not ordinarily cover:

Accidental damage
Damage caused by misuse or improper handling
Unauthorized modifications or repairs
Damage resulting from use contrary to product instructions
Damage caused by unsuitable power supplies or improper electrical connections
Normal cosmetic wear and tear unrelated to manufacturing defects

These exclusions apply only to the extent permitted by applicable law.

How to Make a Warranty Claim

To request warranty service, please contact:

service@pixbeado.com

Please provide your order number, proof of purchase, and a description of the issue.

Photos or videos may be requested where reasonably necessary to assess the problem.

Statutory Consumer Rights

The 12-month limited commercial warranty is provided in addition to mandatory consumer guarantees and statutory rights.

It does not replace or limit rights that may continue beyond the warranty period.

9. International Returns

PixBeado serves customers worldwide.

Our designated return address is located in California, United States.

Return Address:

PixBeado Returns
1211 N Azusa Canyon Road
West Covina, CA 91790
United States

International return shipping costs, transit times, and customs requirements may vary depending on the customer's location.

For non-defective returns, customers are responsible for return shipping costs, except where applicable law requires otherwise.

For defective or non-conforming products, PixBeado will provide remedies and cover reasonable return shipping costs where required by applicable law.

Customers should contact our support team before sending international returns to ensure the appropriate shipping and customs procedures are followed.

10. Consumer Rights by Region

European Union and European Economic Area

Consumers purchasing eligible goods online generally have a statutory 14-day withdrawal right under applicable EU consumer protection laws.

For goods, the withdrawal period generally begins when the consumer or a designated third party other than the carrier receives the goods.

Consumers generally have an additional 14 days after notifying the seller of withdrawal to return the goods.

Eligible reimbursements include the original standard delivery charges, subject to applicable legal rules.

Consumers may also benefit from a minimum two-year statutory legal guarantee for non-conforming goods under applicable national law.

United Kingdom

UK consumers purchasing eligible goods online generally have statutory cancellation rights, including a 14-day cancellation period after delivery and a further 14-day period for returning goods.

Additional rights may apply under the Consumer Rights Act 2015 and other applicable legislation.

Australia

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Customers may also be entitled to repair or replacement if goods fail to meet acceptable quality standards and the failure does not amount to a major failure.

Our 14-day voluntary return policy and 12-month commercial warranty do not limit these rights.

Canada and United States

Consumers may have additional rights under applicable federal, state, provincial, or territorial consumer protection laws.

These may include rights relating to defective products, warranties, refunds, and products that do not match their descriptions.

Nothing in this Policy limits mandatory consumer rights or remedies.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or warranty claims, please contact our customer support team.

Operated by: CARRIERCENTRAL TECHNOLOGY (HONG KONG) LIMITED

Registered Address:

FLAT 2401-16, 24/F, WING SHING IND BUILDING ，26 NG FONG STREET, SAN PO KONG
HONG KONG

Brand: PixBeado

Website: https://www.pixbeado.com

Customer Support Email: service@pixbeado.com

Customer Support Phone: +86 135 4416 4990

Return Address:

PixBeado Returns
1211 N Azusa Canyon Road
West Covina, CA 91790
United States